(i) Product Defect: Fill “Exchange & Returns” form. Claim must be submitted upon delivery. Claim will be reviewed, and Product must be verified as defected by a representative of the Company. Return approval will be sent by email.
(ii) Lost Shipment: Shipment tracking must be confirmed by the shipping company that the parcel is lost.
(iii) Wrong Product: Product received that does not match with the initial order and is not available in stock.
All exchanges are subject to availability of the new Product requested. Products may be exchanged only once.
It is only possible to exchange the same item for a different size. We cannot exchange the same item for a different color or different item altogether. Customized (made to measure), pre-ordered items cannot be returned or exchanged.
If any of the above cases mentioned apply, you may return or exchange the product(s) within seven (7) calendar days starting from the day of receipt of the product(s), by sending an email at sales@barbararizzi.com.
For further clarification, you can check our terms and conditions.
Orders will take up to 48hrs to processed in our systems. In any event, we will deliver the goods to you within 8 to 10 working days of the day on which we accept your order.
The shipping is on CIF basis (Cost, Insurance and Freight) and DDU. Barbara Rizzi shall bear all costs in relation to shipping and insurance of each item only. DDU stands for “Delivered Duty Unpaid” which means that Barbara Rizzi delivers the goods when the goods are placed by You, and You will be responsible for import duties, import clearance and any taxes as per the country of destination. Duties and taxes related to each country will be paid and handled by the receiver.
Upon placing any order and payment reception, it will be an acceptance of our shipping terms and condition. Therefore, you cannot object or reject any shipment due to unpaid duties and taxes or any charges at destination.
For further information, kindly refer to our terms and conditions.
