Returns are limited to the below criteria only:
(i) Product Defect: Fill “Exchange & Returns” form. Claim must be submitted upon delivery. Claim will be reviewed, and Product must be verified as defected by a representative of the Company. Return approval will be sent by email.
(ii) Lost Shipment: Shipment tracking must be confirmed by the shipping company that the parcel is lost.
(iii) Wrong Product: Product received that does not match with the initial order and is not available in stock.
All exchanges are subject to availability of the new Product requested. Products may be exchanged only once.
It is only possible to exchange the same item for a different size. We cannot exchange the same item for a different color or different item altogether. Customized (made to measure), pre-ordered items cannot be returned or exchanged.
If any of the above cases mentioned apply, you may return or exchange the product(s) within seven (7) calendar days starting from the day of receipt of the product(s), by sending an email at sales@barbararizzi.com.
For further clarification, you can check our Terms & Conditions.
Unfortunately, orders can’t be cancelled after confirmation.
Barbara Rizzi offers complimentary express shipping for all orders. An order will take up to 48 hours to process before it is dispatched from the warehouse. Once the order is shipped, an email will be sent to the purchaser containing a tracking number.
Signature is required at delivery of all orders for security purposes.
Delivery times communicated on barbararizzi.com are estimates and are to be used as guides only. In any event, we will deliver your order within 8 to 10 working days after accepting your order.
Consult our Terms & Conditions for further information.
When your order is shipped, you may find the tracking number in the shipping confirmation email.
Our carrier is DHL. For possible delivery restrictions, kindly consult DHL’s Terms & Conditions.
Barbara Rizzi offers complimentary express shipping for all orders. Additional duties, and taxes related to the delivery country will be borne by the purchaser. We recommend contacting your local customs to determine the approximate fee prior to purchasing.
Consult our Terms & Conditions for further information.
The payment methods accepted while shopping on barbararizzi.com are the following: Paypal, VISA, MasterCard, American Express, Maestro. The total amount will be charged to your card upon placing your order.
You can find our size chart here.
A pre-order is the reservation of an item that is not yet available for sale. An estimated delivery date is indicated for each product upon adding the item to your cart. Mixed Orders – consisting of currently available and pre-order items will be dispatched into two.
